play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 4352679220
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, which will automatically log you in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
First, ensure a stable internet connection is established. Click "send OTP" and wait for the code to arrive, giving the process sufficient time to complete. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If the number has changed, provide your updated KYC (Know Your Customer) details to customer support via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should allow you to log in and play without any problems. This should get your app up and running smoothly.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, not the bonus amounts collected. This means users can only access the earnings they've made through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
For the app, it is necessary to complete and submit all KYC details, which should include saving your Aadhar card, UPI, and bank details. This information is required to be stored within the app. Completing these details is an essential step in the process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, reducing wait times from 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours for resolution.
Q4: Why is the bonus balance not being withdrawn?
You can only use the money earned from the bonus in your gaming activities, not for withdrawals. The bonus amount itself cannot be withdrawn, but winnings from games played with it can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's taking longer than 24 hours, the funds will still be added to your wallet account and should appear within that timeframe. If you continue to experience issues, you can reach out to their care centre for assistance.
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